Useful Information

Connectivity

Stay connected

WiFi

Our resort-wide WiFi covers all rooms and common areas. Connect to the Long Beach Chalet network using the password LongbeacH (capital H at the end). If you have any trouble connecting, reception is happy to help.

Guest Services

Reception is open 06:00 – 23:50 daily. Outside these hours, Tum's WhatsApp is available for genuine emergencies — see below.

The pool is open from 06:00 to 20:00. Please note there is no lifeguard on duty — swim responsibly and keep children supervised at all times.

Room Service

Room service is provided by Lym's Bar & Restaurant, available daily 12:00 – 21:30. Two menus are in rotation: a lunch menu (12:00 – 18:00) and a dinner menu (18:00 – 21:30). Every room is equipped with a QR code — scan it to access the mobile ordering system directly from your phone.

Payment Methods

We want your stay to be as smooth as possible, so here is a quick guide to where cards are accepted and where you will need cash.

• Hotel (reception) — credit and debit cards accepted
• Taaya Spa & massage services — credit and debit cards accepted
• Lym's Bar & Restaurant — credit and debit cards accepted
• Escape Café — cash only
• Tours, transfers, bike hire, laundry & yoga — cash only

Reception can arrange a free shuttle to the nearest ATM at any time. Just ask at the front desk.

Laundry

Drop your laundry bag at reception. Service is priced at 80 THB per kilogram and returned within 24 hours. Payment is cash only.

Parking

Secure on-site parking is available 24 hours a day with on-site security. No advance booking is needed — simply park when you arrive.

Smoking Policy

All rooms at Long Beach Chalets are strictly non-smoking. You are welcome to smoke on your private balcony or terrace. Please note that cannabis use — in rooms, on balconies, and in all public areas of the resort — is strictly prohibited.

Electricity

In-room voltage is 200–240 V. International plug adaptors are available in each room, so most visitors will not need to bring their own.

In-Room Safe

Every room is fitted with a personal electronic safe. Please store all valuables — passports, cash, electronics — in the safe. The resort cannot be held responsible for any missing belongings left unsecured.

After-Hours Emergency Contact

For genuine emergencies outside reception hours, please contact Tum directly via WhatsApp:

For general enquiries at any hour, our main WhatsApp line is also available: message us on WhatsApp.